Privacy policy

Privacy Policy

Last updated: 7 June 2026

DripLab ("we", "us", or "our") operates the website driplab.in. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or place an order with us. Please read this policy carefully.

Information We Collect

We collect the following categories of personal information:

  • Personal identification: Full name, email address, phone number

  • Delivery information: Shipping address, billing address, city, state, PIN code

  • Payment information: We do not store card details. Payments are processed securely through PhonePe Payment Gateway. We only receive confirmation of transaction status.

  • Device and usage data: IP address, browser type, device type, operating system, pages visited, time spent on pages, referring URLs

  • Order information: Products purchased, order value, order history, preferences

  • Communications: Emails, messages, or queries sent to our support team

How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfil your orders, including delivery and order tracking

  • To send order confirmations, invoices, and shipping updates via email or SMS

  • To respond to customer service requests and resolve disputes

  • To send promotional communications, offers, and new drop announcements (you may opt out at any time)

  • To improve our website, product offerings, and user experience

  • To detect, prevent, and address fraud, security issues, and technical problems

  • To comply with applicable laws and legal obligations

How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your data with:

  • Payment processors: PhonePe Payment Gateway, for the purpose of processing transactions securely

  • Logistics and courier partners: For order fulfilment and delivery (e.g., Shiprocket, Delhivery, DTDC)

  • Analytics services: Such as Google Analytics, to understand website usage (data is anonymised)

  • Legal authorities: Where required by law, regulation, or valid legal process

All third-party service providers are contractually bound to keep your data confidential and use it only for the purpose for which it was shared.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Order records are retained for a minimum of 7 years for tax and accounting compliance.

Cookies

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse traffic. You may disable cookies through your browser settings; however, some features of the website may not function correctly without them.

Your Rights

You have the right to access, correct, or request deletion of your personal data. To exercise these rights, write to us at driplab.inn@gmail.com. We will respond within 30 days.

Data Security

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All payment data is handled through PCI-DSS compliant payment gateways.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. Continued use of our website after changes constitutes acceptance of the revised policy.